Maria Inês Dias

Resolved customer order inquiries and driver issues for UK clients via live chat and phone, maintaining high satisfaction rates.

Managed support tickets and streamlined team communication using Slack, contributing to efficient workflow and rapid response times.

Established and launched sortedbyines.com, a dedicated platform assisting foreign clients in navigating Portuguese local bureaucracy.

Conducted extensive research on Portuguese suppliers and companies, compiling organized Excel sheets to facilitate client decision-making.

Facilitated critical communications by making calls and sending emails in Portuguese, bridging language barriers for international clients.

Managed client inquiries and scheduled crucial appointments, ensuring seamless communication and overcoming linguistic challenges.

Streamlined diverse client projects using ClickUp, ensuring efficient task management and timely delivery of services.

Translated complex legal and financial documents from Italian and English into Portuguese, ensuring accuracy and cultural relevance for clients including Veritas - Perícias Técnicas Lda.

Managed the translation of diverse materials, from sensitive legal certificates and contracts to engaging tourism content and children's literature, maintaining linguistic fidelity.

Provided targeted Italian tutoring to a secondary school student, significantly contributing to their preparation for a national examination.

Developed and delivered a comprehensive A1-A2 Italian language course, including original grammar explanations, exercises, and narrated presentations for Portuguese-speaking learners.

Localized and proofread extensive blog content for a global power tools brand, ensuring linguistic clarity, cultural consistency, and market relevance across 5+ languages including European/Brazilian Portuguese, Spanish, Italian, and Swiss Italian.

Boosted content visibility and search engine ranking by conducting thorough SEO research and strategically integrating target keywords.

Facilitated seamless project coordination and communication with the international team using Slack, ensuring efficient workflow.

Provided versatile support across call center, survey, sales, and event promotion roles, adapting quickly to diverse client needs and operational environments.

Managed comprehensive customer service, data collection, and appointment scheduling, alongside efficient document handling and communication via phone/email, supporting successful promotional events.

Served as the primary point of contact for the local parish council, providing direct assistance to citizens with documentation and general inquiries, ensuring accurate information delivery.

Streamlined administrative tasks, managed all incoming calls and emails, and maintained seamless daily operations within a public service environment, enhancing public satisfaction.